AI and Automation

AI and automation are changing the way we do business, for the better. From making smarter decisions to improving business workflows, these technologies are essential for companies looking to stay competitive. Here are some of the top business technology stats revolving around AI and automation.

1. 56% of business leaders are using AI to improve business operations.
2. Office staff report spending 41% of their time on tasks that are “low value, repetitive, or lack meaningful contribution to their core job function,”. 
3. 51% of business leaders are turning to AI to help with cybersecurity and fraud management.
4. 73% of companies waste time on manual tasks that AI can automate, improving efficiency and reducing human-made errors.
5. Three out of five business owners predict that AI implementation will drive business growth.
6. Of those who have used AI and automation tools at work, 80% of them say this technology is already improving their productivity.
7. Automation has improved jobs for 90% of knowledge workers and productivity for 66% of them.
8. 86% of employees believe automation will help them do their work more efficiently, while 65% believe technology will improve their future job prospects.
9. 90% of automation projects fail because of technical issues or lack of knowledge on how to properly implement the project.
10. 73% of finance professionals believe automation is improving their function’s efficiency and giving employees more time for critical tasks.
11. 96% of IT decision-makers and business leaders say automation plays a vital role in accelerating digital transformation
12. 52% of business leaders believe that their organization can automate 10-30% of their daily tasks to drive higher efficiency.
13. 73% of companies continue to waste time on manual and error-prone tasks, such as data entry and validation, for their planning and budgeting processes.
14. 73% of employers say that onboarding AI-skilled talent is a priority, but 75% of them lament that the AI talent pool isn’t big enough, resulting in unfilled positions. That is why outsourcing AI projects, like cybersecurity monitoring and workflow automation, is growing in popularity.

Cybersecurity

Cyber threats continue to evolve, and businesses must keep pace to protect their information from prying eyes. With cyberattacks growing more sophisticated, cybersecurity is no longer just an IT issue, it’s a critical business priority. The following business technology stats shed light on the state of cybersecurity in 2025 and why it’s a top concern for companies like yours.

1. 25% of consumers report that they will stop doing business with a company that suffers a data breach
2. Only 8% of businesses that pay ransom to hackers receive all of their data in return.
3. DDoS attacks have surged by 41% in 2024, showing a marked increase in the scale and frequency of these attacks across various industries. This number is expected to continue to grow into 2025 and beyond.
4. Last year, 35% of all attacks were ransomware, which increased 84% over the previous year.
5. Phishing attacks have increased by 1,265% driven by the growth of generative AI platforms like ChatGPT.
6. In 2024, the global average cost of a data breach was $4.88 million, a 10% increase over the previous year.
7. 98% of organizations have at least one third-party vendor that has experienced a data breach.
8. Patch management remains a crucial part of keeping your organization safe from cyberattacks. In fact, 32% of attacks start with an unpatched vulnerability.
9. 80% of lower education and 79% of higher education institutions fell victim to ransomware attacks last year.
10. Over 75% of targeted cyberattacks start with an email in 2024, making phishing a primary vector for cybercrime. This number is expected to grow even more into 2025.
11. The average time to detect a data breach is 194 days, and the average time to contain it is 64 days.
12. 57% of employees have reported having a password written down on a sticky note. Yikes!
13. 44% of people report using the same password across personal and business-related accounts. So, if their personal account is hacked, then their business accounts may also be vulnerable.
14. Ransomware attacks on the education sector have resulted in $53 billion in downtime costs globally.
15. 52% of people who clicked on a phishing link did so because they thought it came from a senior executive in the company. 
16. Only 15% of medium-sized non-profits are aware of cybersecurity standards.
17. 51% of organizations are planning to increase security investments as a result of a breach.

IT

From cloud adoption to IT budgets, the latest trends reveal how companies are leveraging IT to drive productivity, innovation, and growth. Here’s a look at the business technology stats defining IT this year and beyond.

1. Managed IT Services can reduce your recurring in-house costs by up to 40%, and increase efficiency by 50 to 60%
2. 55% of small and mid-sized businesses outsource some aspect of their IT infrastructure.
3. A survey conducted by CompTIA discovered that one-third of the companies using these managed service providers reduced costs by over 24%.
4. The global market for IT services is projected to reach $1.42 trillion by the end of 2024. The compound annual growth rate (CAGR) of the industry is currently at 5.76%, meaning the market should continue growing and reach $1.88 trillion by 2029.
5. About 44% of traditional small businesses use cloud infrastructure or hosting services. That’s compared to 66% of small tech companies and 74% of enterprises.
6. You can reduce your Total Cost of Ownership (TCO) by as much as 40% by migrating your business to the public cloud.
7. Each week, 140,000 hard drives experience data loss nationwide.
8. In addition to the time it will take to get back to normal, on average IT downtime costs $10,000 every hour. Can you afford it?
9. Over 65% of companies are planning to increase their IT budgets in 2024. Only 4% of companies are planning to decrease spending on tech and IT.
10. IT services’ market size is expected to rise at a compound annual growth rate of 5.76%. This emphasizes how many companies are leaning toward outsourcing their IT needs.
11. 37% of SMBs outsource IT services work, citing cost savings and access to expertise as primary reasons.
12. 9 out of 10 organizations expect to increase their IT budgets in 2025.
13. Around 51% of IT spending will shift from traditional solutions to cloud infrastructure spending in 2025.
14. 58% have adopted IoT technologies for process automation in 2024 as compared to 33% in 2021. We are predicting this to be even higher going into 2025.
15. 50% of companies who engaged an MSP saved 1-24% in annual IT costs, 33% saved 25-49%, and 13% reported savings of more than 50%.
16. 88% of the time a breach occurs with data stored in the cloud, it’s the result of human error.

Document Management & Workflow Automation

The shift toward digital transformation has made document management and workflow automation more important than ever. Companies are moving away from manual processes in favor of smarter, more efficient solutions.

1. Only 3% of office workers are satisfied with how their company handles document processes. 
2. 46% of employees said that they “sometimes or almost always” struggle to find the information they need to carry out their jobs.
3. 76% of businesspeople still use email as their document management tool. This can make it hard to find documents and be a security risk.
4. 75% of companies report that using workflow automation gives them a strong competitive advantage.
5. 62% of businesses have identified three or more major inefficiencies or bottlenecks in their business processes that could potentially be solved with effective workflow automation.
6. 66% of businesses confessed to experiencing challenges, particularly with document approvals and reviews. Most of these issues revolved around physical signing processes, which made the review processes too long and too complicated.
7. According to Deloitte’s US Future of Cloud Survey of 500 cloud decision-makers, adoption of cloud services is expected to increase by 45% in 2024. This number is expected to grow even further into 2025.
8. 83% of IT leaders believe workflow automation is necessary for digital transformation.
9. Over 80% of managers are speeding up workflow automation and encouraging employees to work remotely.
10. 83% of employees recreate files that already exist in their business’s system simply because they can’t find them. This is a situation that creates huge productivity losses because of having to constantly duplicate work, which happens at the expense of other important revenue-driving tasks.
11. 34% of businesses that use document management tools with e-signatures said that the biggest benefit was the ability to work from anywhere.
12. 78% of customers said companies that don’t offer e-signature options during document signing are behind the times.
13. 81% of companies have plans to improve their document workflows in the next 12 months.
14. Employees spend an average of 2 hours every day searching for documents.
15. 43% of employees would consider leaving their jobs if their company didn’t have an efficient way to access the records they need for doing their work.

Communication

Whether it’s internal collaboration or customer engagement, communication is essential. As hybrid work models gain traction, businesses are adopting advanced communication tools to stay connected. The numbers below highlight how technology is reshaping communication in 2025.

1. The biggest driver of VoIP growth in America is the increasing popularity of Bring-Your-Own-Device (BYOD) strategies.
2. 85% of organizations that use Unified Communications experience increased customer satisfaction.
3. 64% of workplaces are currently implementing a hybrid work model, exemplifying the need for consistent communication whether at the office or on the go.
4. Small businesses save an average of 68% by switching to VoIP usage-based plans.
5. In the US, 71% of people use VoIP services on computers, and 49% for smartphones.
6. VoIP can cut costs by 45% compared to traditional phones, increase productivity by 67%, improve voice quality, and save costs by empowering remote workers.
7. 26% of businesses experience faster decision-making with a Unified Communications strategy.
8. 83% of companies have lost customers, missed deadlines, or fired employees because of communication problems. Yikes!
9. Unified communications is a rapidly growing market, projected to expand at a CAGR of 17.4% between 2023 and 2030. This shows how companies are embracing UC more and more every year.
10. 48% of UCaaS service providers are integrating AI into their products to drive even more savings.
11. The healthcare industry has seen a 25% adoption rate of VoIP, utilizing it for telemedicine and improving patient communication.
12. Over 50% of businesses use VoIP as part of a unified communications strategy, integrating voice, video, messaging, and data services into a single platform.
13. 80% of businesses using VoIP have implemented it as part of their disaster recovery plans, ensuring communication continuity in emergencies.
14. With advancements in encryption and security protocols, unified communication systems have become more secure, with 75% of providers offering enhanced security features.
15. The education sector has embraced VoIP, with 40% of schools and universities using it for virtual classrooms and administrative communication.

Print Services and Office Technology

Print and office technology may seem like traditional tools, but they’re evolving in surprising ways to meet modern demands. From sustainable printing solutions to smarter office tech, innovation in this space is creating new opportunities for businesses. These business technology stats showcase the role print and office technologies play.

1. 50% of help desk calls are print-related.
2. 90% of companies have no clue how much they spend on print-related costs every year.
3. Are you a part of the 56% of companies that leave printers out of their security strategy?
4. 57% of employees feel restrained by legacy technology. Outdated systems can hinder productivity, innovation, and overall job satisfaction
5. 27% of cybersecurity incidents are related to paper-based documents that are misfiled, left unshredded, or fall into the wrong hands.
6. For every 20 employees you have, you can save over 7 trees per year by switching to Managed Print.
7. 72% of enterprises are using a mix of paper-based and digital processes. This is driven by change resistance and also the need to maintain hardcopy records alongside digital documents, according to compliance regulations in some industries.
8. 61% of CIOs say it is getting harder to keep up with print security challenges.
9. The average IT department spends 15% of its time responding to printing-related issues including, but not limited to, user assistance, software compatibility, and network connectivity.
10. 45% of paper printed in offices ends up trashed by the end of the day.
11. With Managed Print Services, there is an average of a 20% decrease in toner consumption.
12. Newer print devices use an average of 30% less energy, reducing a company’s carbon footprint and hydro bill.
13. 64% of SMBs have no way to track how much they spend on printing.
14. The average American office worker uses 10,000 sheets of office paper per year.
15. 76% of office workers admit to printing non-work documents at work, with 6% doing so on a daily basis.
16. The Global Production Printers Market is estimated to reach $9.1 billion by 2026, growing at a CAGR of 4.7% from 2021 to 2026. This goes to show that the production print industry is continuously growing. 
17. By investing in a production printer, companies can typically save between 10-20% by printing in-house compared to outsourcing. While the upfront cost can be higher, in the long run companies tend to save and have increased flexibility.

Atlantic, Tomorrow’s Office Winning Statistics

Here at Atlantic, Tomorrow’s Office, we continue to lead the way with cutting-edge solutions and award-winning service. Our commitment to delivering innovative technology solutions that support a holistic strategy is reflected in the following numbers.

1. Managing over 14,000 devices, we deliver unmatched expertise and innovative solutions, solidifying our position as industry leaders.
2. With 116 dedicated IT division team members, we provide unparalleled support and expertise, ensuring your technology stays optimized and secure.
3. Achieving 98% SLA compliance, we consistently deliver reliable, on-time service that meets and exceeds industry standards.
4. With 4 Fiery-certified experts and 20 Fiery-certified professionals, we ensure top-tier, specialized support for all your printing and technology needs.
5. 98.3% of our customers who responded to our survey were extremely satisfied or satisfied in 2024.
6. Over 90% of service calls were resolved in one visit. Now that’s service!
7. And finally, to wrap up our list of the top 101 business technology stats that you need to know, is that our Corporate Social Responsibility, or CSR score, is sitting at 97%. This means that not only do we care about our clients, we care about making a difference in our communities across New York, New Jersey, Texas, and beyond.

What’s Next?

Staying informed about business technology stats isn’t just about keeping up, it’s about staying ahead. The insights that come from these numbers can help you make important decisions and identify opportunities that you otherwise may have not known. By leveraging the stats and insights outlined in this article, business professionals can navigate the challenges of 2025 with confidence and clarity, ensuring their organizations thrive in the face of change. And, if you need any help improving your business metrics, we’re in your corner.

About Atlantic, Tomorrow’s Office

Atlantic is an award-winning office technology and IT solutions company providing Imaging Products, IT Support, Document Management, Cybersecurity and Managed Services to small and large companies in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley.

For the latest industry trends and technology insights visit ATO’s main Blog page.

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