Change isn’t always easy, especially when it comes to your business technology. As a Managed Services provider, we’ve seen firsthand how upgrades like system updates, artificial intelligence, and cloud storage can quickly become overwhelming without the right support. But sticking with outdated tools comes with risks, especially when it leaves your business exposed to cybersecurity threats and inefficiencies.
Whether you’re starting fresh or trying to modernize your existing setup, it’s important to feel confident before making a big move.
At Atlantic, Tomorrow’s Office, we hear a lot of the same questions from businesses thinking about working with a Managed IT provider. In this blog, we’re breaking down those common questions to help you understand what to expect, how to find the right fit, and what technology can actually do to support your long-term business goals.
Top IT Questions We Get Asked
Question 1: What is your process to ensure the transition from our current Managed Services provider to ATO is smooth and uneventful?
A: We know that switching service providers can be stressful, so we strive to make it as smooth and seamless as possible. Our onboarding actually begins during the initial conversations we have with our prospective customers. To ensure our services and your needs are successfully met, we perform our due diligence to match your expectations by fully understanding your current infrastructure, business processes, strategic vision, and pain points. Once we confirm the parameters of the services and outcomes you expect, our dedicated onboarding team works with you to develop a detailed transition plan and implement new solutions and services in a phased approach to minimize disruptions to your business operations.
We’ll also provide training to your staff and ongoing support, and regularly review and adjust the performance of our new solutions and support processes to make sure they fit your needs.
Question 2: Security is a big concern for our business. How will Atlantic help safeguard our business from cyber attacks and data breaches?
A: We offer a comprehensive range of security solutions to keep your business protected. From setting up firewalls and intrusion detection systems, to regularly scanning for vulnerabilities and enforcing strict access policies, we’ve got you covered. In the unlikely event something happens, we’ll ensure your data is backed up and can be quickly restored. Plus, we’ll provide training for your team so they can spot and respond to potential threats.
Question 3: How large is your company?
A: We have over 475 employees with 100 dedicated to IT services which enables Atlantic to support over 20,000 organizations with their office technology. Atlantic has been a leading provider in the industry for over 60 years and is recognized as one of the top 5 independently owned Office Technology and Managed Service providers in the United States.
Question 4: What is your service call process? How will you support our users and respond to issues, especially if systems go down or we have a breach?
A: We take pride in how quickly we respond to and resolve issues. We have a formalized process for customers to easily submit service requests and how we handle service calls that includes reporting, creating tickets, prioritizing them, investigating, diagnosing problems and remediating them. Additionally, we’re available 24/7 and always have someone ready to help address issues if they arise. We also monitor your systems to prevent problems from happening in the first place. That way, if something comes up, we can take care of it immediately, minimizing any disruption to your business.
Question 5: What if you aren’t experts in our type of business or don’t have many other customers in our industry – how can we be sure that you support our growth?
A: The fact is that no two organizations have the same operational or security requirements. Our dedicated onboarding team focuses on identifying and documenting the unique details and expectations to ensure we meet all the service expectations for our customers. Our technical support team has deep and broad expertise and knowledge that can be leveraged to support your growth and strategic vision. Additionally, our team is continually staying up to date and trained on the latest technology, industry trends, and best practices to ensure that we can provide the best support possible to our customers well into the future.
Atlantic customers are also assigned a Strategic Technology Partner (STP) who will continually work closely with you as a dedicated resource. The role of the STP is to be your primary point of contact to understand all aspects of your business, specific needs and relevant technology as it grows to provide the most appropriate recommendations tailored to enable your success.
Question 6: How can Atlantic assist us in researching and planning new technology to support our growth, specifically in terms of providing strategic and budget planning, which our current MSP does not offer?
A: We’re experts in providing comprehensive IT support, including helping with strategic and budget planning.
As a true business partner, we are in constant contact with our customers through recurring in-person meetings, web calls, or by other means so that we stay on top of your business objectives and challenges, and can assist with and recommend the best technology solutions to help you achieve them. Finally, we’ll create a plan with a roadmap for implementation, timelines, and estimates.
We’ll also help you create a budget plan that aligns with your technology plan to make sure you get the most out of your IT spending while supporting your growth.
Question 7: What makes you different from the other Managed Services providers, and why should we partner with Atlantic?
A: We’re not your typical Managed Services provider! We deliver comprehensive IT services and security through our innovative Partner Alliance Program, which includes strategic partnerships with manufacturers, suppliers, and service providers to provide advanced technology solutions. In addition, we have strong relationships with leading partners in the industry.
Why Choose a Managed IT Partner for Digital Transformation?
Digital transformation isn’t just about upgrading your systems, it’s about making sure your technology supports how your business actually works. But building and carrying out a clear plan isn’t easy to do alone. A Managed IT partner brings the experience and structure to help you move forward with confidence. Here’s why working with a trusted provider can make all the difference when you’re ready to modernize your business:
1. Strategic Guidance
To build a successful digital transformation strategy, you need a deep understanding of your industry and existing business operations. A managed partner relies on their tenured staff to guide the selection, deployment, and management of technologies that align with your goals. From cloud services to an entire infrastructure update, your business will have the necessary support to implement a new IT strategy while avoiding common challenges that come with change.
2. Proactive Support
When you partner with an MSP, you’re never alone. A managed partner proactively monitors, maintains, and updates your systems, minimizing your exposure to vulnerabilities. This helps reduce downtime due to failed systems or cyberattacks, and enables you to scale business without a heavy lift.
3. Predictable Budgeting
Without a structured plan, IT expenses can quickly spiral out of control. Unexpected repairs, updates, prolonged downtime, you name it. The costs add up. An external partner works with your team to develop a strategic technology roadmap that accounts for your budget and long-term goals. You’ll start prioritizing investments and planning your future with confidence knowing that business finances are in your control.
4. Stronger Security
If your business handles sensitive information, staying compliant with regulations like HIPAA or GDPR isn’t optional, but keeping up with those rules can be a challenge, especially without dedicated IT support. A Managed Services Provider can take that burden off your plate. They’re equipped to handle the technical side of compliance and security, helping protect your data, your reputation, and your bottom line.
5. One Point of Contact
Managing different vendors for cloud services, printers, document tools, and IT support can quickly turn into a headache. And if you haven’t rolled out any modern solutions yet, getting started can feel even more overwhelming. A Managed Services Provider simplifies all of that by handling everything through one trusted partner. Whether you’re switching from existing vendors or starting from scratch, you’ll have one go-to contact for your technology, making it easier to get help, fix issues quickly, and keep your systems working together smoothly.
Final Note
Digital transformation is a big step—and it’s rarely simple. But with the right partner, it can open new doors instead of creating new headaches. As you explore your options for Managed IT support, take time to think through the questions we’ve covered. Not every provider takes the same approach, so finding one that understands your goals and fits your way of working really matters.
At Atlantic, we back our services with a Seal of Satisfaction that puts your needs first—from fast response times and expert guidance to extended support hours and hands-on service oversight. Our goal is simple: to keep your IT running smoothly so you can stay focused on what matters most.
If you’re ready to accelerate business growth with a trusted MSP, contact our team to learn how we can help guide your journey.
About Atlantic, Tomorrow’s Office
Atlantic is an award-winning office technology and IT solutions company providing Imaging Products, IT Support, Document Management, Cybersecurity and Managed Services to small and large companies in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley.
For the latest industry trends and technology insights visit ATO’s main Blog page.