Zendesk
Unify Customer Support & Sales Into One Platform
What We Do
We help organizations implement Zendesk so they can bring support, sales, and customer data into one connected system.
With the combination of Zendesk Support and Zendesk Sell capabilities, we design environments where teams can manage conversations, track customer activity, and respond faster, all from a single workspace.
Challenges We Solve:
- Lack of customer support
- Limited visibility into sales and pipeline performance
- Disconnected support and sales systems
Don’t Let Your CRM Get in Your Way
32%
of sales reps spend over an hour every day on manual data entry.
*Source: Capterra
73%
of consumers will switch to a competitor after multiple bad experiences.
*Source: Zendesk
41%
of businesses struggle to integrate with existing tools.
*Source: SugarAI
How We Help
By Working with Atlantic for Your Zendesk Implementation, You Can…
Unified Customer View
- Bring support and sales activity into one system
- Access full customer history across every interaction
- Eliminate gaps between teams and tools
Stronger Sales & Opportunity Visibility
- Capture sales signals from customer interactions
- Track pipeline activity alongside service history
- Improve follow-up timing and conversion potential
Streamlined Team Collaboration
- Connect agents, sales reps, and customer success teams
- Share real-time updates across departments
- Improve handoffs between support and sales
Don’t Take Our Word For It!
Find out why our clients choose Atlantic
I’ve been extremely pleased with Zendesk. The support we receive from Atlantic is very clear.
”
Melissa S.Director of Customer Experience
With Atlantic’s help, we now open and close far more sales opportunities. We engage the customer and take swings, which were not happening before.
”
Trevor McSwainRegional Sales Manager
What to Expect
We evaluate your tools, workflows, and customer touchpoints to identify where visibility and efficiency are being lost.
From there, we design and configure a unified Zendesk environment that connects service and sales data, streamlines communication, and introduces automation to reduce manual work.
Our Implementation Approach
Step 1
Assess Your Current Systems
We review your support and sales processes to identify gaps in visibility and workflow efficiency.
Step 2
Design Your Zendesk Environment
We configure Zendesk to connect support and sales activity into a single, structured system.
Step 3
Deploy, Integrate & Optimize
We implement the platform, integrate your tools, and refine workflows for long-term performance gains.
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