Case Study
How Hanwha Vision America Boosted Sales by 125% with Real-Time Data Visibility
Introduction
Founded as a core subsidiary of the Hanwha Group, Hanwha Vision America designs and manufactures advanced security and surveillance solutions used across industries worldwide.
Hanwha Vision relies on a broad partner network for implementation and support, but had limited visibility into partner performance and support trends despite offering robust training and certification programs.
Client Overview:
Industry: Security & Surveillance Technology
Company Size: Enterprise
Locations: Global Presence
Case Study Overview
The Challenge
- Customer and partner data scattered across multiple systems
- Limited visibility into Zendesk support tickets within CRM
- Manual reporting and spreadsheet dependency
- No centralized view of account- and contact-level activity
- Difficulty identifying trends by region, account, or time period
The Solution
- Consolidate data from multiple systems
- Clean, match, and validate data accuracy
- Present insights in role-based, visual dashboards
- Real-time visibility without disrupting existing systems
Business Impact
- 125% year-over-year increase in sales
- Unified dashboards combining SugarCRM and Zendesk data
- Account-level and contact-level ticket tracking
- Visual charts for trend analysis by month, year, region, and zip code
- Regional performance insights for sales teams
- Elimination of manual spreadsheets and duplicate reporting
- Faster access to insights without logging into multiple systems
Why Atlantic for Business Intelligence Implementation
By combining strategic guidance, system expertise, and practical implementation, Atlantic enables clients to gain clarity, move faster, and scale with confidence.
If you’re struggling with disconnected systems, limited visibility, or slow reporting, Atlantic can help transform your data into a competitive advantage.
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