Utilizing artificial intelligence, we predict and prevent equipment failures before they occur.
Atlantic’s Award-Winning Service
Get The Service You Deserve
Our People Make the Difference
Built On Our People.Process.Promise.
We redefine customer service by investing in top industry professionals, state-of-the-art technology, and a proactive process to keep your equipment up and running and your team as productive as possible.
No more waiting, wondering, and hoping your technician arrives on time with what they need to fix your problem.
Common Service Challenges We Solve:
- Unreliable Service Hours
- No Loaner or Replacement Program
- Reactive Device Maintenance
Technologically Advanced Service When It Counts
99%
of customers are extremely satisfied.
85%
of service calls are resolved in one visit.
20%
of service calls are solved remotely in less than 30 minutes.
76%
of new devices are installed remotely.
Our People
Exceptional talent, local expertise: Our people make the difference. Loyal to our community, we bring a personal touch to every interaction. With a blend of seasoned experts, servicing the tri-state areas of New York, New Jersey, and Greater Philadelphia, we offer a unique mix of innovative thinking and expertise.
Our service professionals are not just technicians; they're dedicated industry leaders. By choosing us, you're not just getting a service provider; you're gaining a partner who is invested in your success.
Our Process
Revolutionizing service through advanced technology: Our process isn’t primarily built to just respond to service needs; we anticipate them. It is defined by the cutting-edge technologies we deploy to monitor and maintain your equipment. By leveraging advanced tools like real-time remote monitoring and proactive system diagnostics, we stay ahead of potential issues, ensuring your devices operate at peak performance with minimal downtime.
Key elements of our process include:
Automated Supply Replenishment
Our systems automatically detect low supply levels, streamlining replenishment without any need for manual intervention.
Customized Performance Analytics
We provide detailed analytics on device usage and performance, allowing for tailored solutions that optimize efficiency.
Remote Troubleshooting
Many issues are resolved remotely, reducing the need for on-site visits and accelerating resolution times.
We redefine customer service by investing in top industry professionals, state-of-the-art technology, and a proactive process to keep your equipment up and running and your team as productive as possible.
Our Promise
Unwavering commitment, guaranteed satisfaction: Our promise is more than just words; it's a guarantee of exceptional service, exemplified by our Seal of Satisfaction. This seal is your assurance that every interaction with us will exceed the highest standards of quality and effectiveness.
President Larry Weiss embodies this notion. As a hands-on leader involved in different aspects of our operations, especially customer service, he sets the bar high. His leadership ensures that every team member, process, and strategy align with our core principle of 'Obsessed with Excellence.'
This dedication is what sets Atlantic apart. We are not just another organization; we are a partner invested in your success. Our promise is to continuously adapt, improve, and innovate to exceed your needs. With Atlantic, you're not just choosing a service provider; you're selecting a partner dedicated to ensuring your experience is positive and your business needs are impeccably met.
Don’t Take Our Word For It!
Find out why our clients choose Atlantic
Atlantic’s ability to provide superior products and service, along with their understanding of the needs of Gemma, make them a valued partner.
”
NeilDirector of Operations
The service techs are very knowledgeable and communicative in letting me know what’s going on and when issues do arise, they’re resolved quickly. The whole Atlantic, Tomorrow’s Office team has never disappointed.
”
MonicaPurchasing Director
Atlantic products are high quality and very user friendly. Their Technical Team and customer service are proficient and extremely reliable. I would recommend Atlantic to anyone!
”
JoergGeneral Manager
Seal of Satisfaction
- Guaranteed Response Time
- Guaranteed Loaner Program
- Guaranteed Replacement Program
- Extended Support Hours
- Automated Dispatch System
- Power Protection Guarantee
- Training Excellence Programs
Ask about our exclusive commitment.
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